CHARLES DAVID CASSON LTD COMPLAINTS HANDLING PROCEDURE

Charles David Casson Ltd aims to provide the highest standards of service to all landlords and tenants, but to ensure that your interests are safeguarded, we offer the following:

  • If you believe you have a grievance, please write in the first instance to
    Amy Ellery at the address below:

Suite A Imperial House, Cottage Place, Chelmsford, CM1 1NY

  • The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established “in-house” procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale, we will advise you in writing and confirm our revised response date.
  • If you remain dissatisfied with the result of the internal investigation, please contact Matt Baldock who will review the complaint.
  • Following the conclusion of our in-house review we will write to you with a final written statement.
  • If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP

Office Opening Times

Monday: 9am – 6:30pm

Tuesday: 9am – 6:30pm

Wednesday: 9am –6:30pm

Thursday: 9am – 6:30pm

Friday: 9am – 6pm

Saturday: 9am – 4pm

Sunday: Closed

Contact
Charles David Casson Estate & Letting Agents Imperial House, Cottage Place, Victoria Road Chelmsford, Essex, CM1 1NY United Kingdom
01245 835859
info@charlesdavidcasson.co.uk

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